Refund policy

Returns & Refunds

We want you to feel confident bringing Maison Cateb into your home. If something isn’t quite right, eligible items may be returned within 30 days of delivery.

Returns

To be eligible for a return, your item must be:

In the same condition in which it was received
Unused and free from damage or signs of wear
Returned with any original tags, accessories, hardware, and components
In its original packaging
Accompanied by proof of purchase

To request a return, contact support@maisoncateb.com within 30 days of receiving your order.

Once your return has been approved, we’ll provide return instructions and, where applicable, a return shipping label. Please do not send an item back before receiving return authorization, as unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at support@maisoncateb.com so we can review the issue and work toward a resolution.

For faster assistance, please include your order number along with clear photos of:

The item
The affected area
The exterior and interior packaging

We recommend keeping all original packaging until you’ve confirmed that your item arrived in good condition.

Items That Cannot Be Returned

Some items may not be eligible for return, including:

Custom, made-to-order, or personalized pieces
Gift cards
Final-sale merchandise
Items that have been used, altered, assembled incorrectly, damaged after delivery, or returned without their original packaging

If you’re unsure whether your item qualifies, contact us before starting a return.

Sale Items

Unless otherwise stated at the time of purchase, sale or final-sale items are not eligible for return or exchange.

Please review the product page carefully before placing your order.

Exchanges

We do not currently process direct exchanges.

If you’d like a different item, size, or variation, the quickest option is to return the original item for a refund and place a new order separately once your return has been approved.

Refunds

Once your return has been received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Your bank or card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, contact us at support@maisoncateb.com.

European Union Orders

For merchandise shipped into the European Union, customers may have the right to cancel or return an order within 14 days of delivery without providing a reason, subject to applicable consumer-protection laws.

Returned items must still be in their original condition, unused, and complete with their original packaging and proof of purchase.